ABOUT UTC

Union Trading Company W.L.L. (UTC) is a leading retailer and distributor in Kuwait. Pioneers in the field, the UTC department store and distribution network is made up of multiple retail outlets and numerous retail points, which cater to the nation at large.

With over 70 years of service experience since 1949, UTC upholds total commitment to its clients and customers, maintaining outstanding partnerships with the global brands it represents. UTC brings an extensive variety of products to the market with a focus on electrical appliances, fast-moving consumer goods (FMCG), apparel, cosmetics & perfumes, bed & bath, household  goods and healthcare solutions.



Retail

Since its establishment, UTC has operated its own department stores and retail outlets, which offer the comprehensive range of UTC lines and partner brands. The diverse brand portfolio offers quality products at affordable prices to a mass market. Over the years, UTC has developed an enjoyable shopping experience that is available online, via telephone, and in person. UTC customer service is personalized and attentive this has led to high customer retention and lifelong loyalty.


Distribution

UTC assures nationwide business-to-business (B2B) and business-to-consumer (B2C) reach in the distribution and management of its brands. UTC’s robust supply chain infrastructure enables prompt delivery of products and services anywhere in Kuwait. The optimized UTC distribution network is supported by an ever-growing fleet of over 60 trucks that serve customers and partners.

Market Penetration

With 90% market penetration in Kuwait, UTC has the capacity to directly introduce brands to a wide demographic within a lucrative market. The distribution process is supported by an experienced customer service team and brand managers who assure businesses benefit from intelligent market analysis, timely distribution, prime product placement, and quality management.

Our Vision

To uphold our longstanding legacy as a leading retailer and distributor, with full dedication to our partners and customers.

Our Mission

To provide our customers with top quality products and widest variety of day-to-day goods.

Our Values

For over 70 years, UTC has operated with the core values of commitment, transparency, and professionalism.

Our Management

Sam Rejoy

Chief Executive Offer

As a retail professional of over 30 years, Sam started off his career with humble beginnings as a System Analyst, later rising through the ranks in various roles and helping his team become the top retail outlet in the country. Sam represents the ethos and belief of UTC with strong dignity and passion.

Jana Makarem

HR Director

An experienced HR Professional of over 20 years, Jana spearheads the personnel, admin and legal department. She climbed up the ranks within the HR division across various companies and eventually joining UTC as in September 2019.


Vijay Menon

Finance Director

Vijay Menon is the Director of Finance and is also part of the UTC Executive Team. With experience of over 25 years, Vijay brings in dynamism and leadership towards making this organization a better place. He’s been an integral part in spearheading UTC towards a modern and new-tech organization with his methods and skills.